· Within 24 hours of receiving your debtor information, initial contact will be made with the debtor and a full investigation of the debtor will be undertaken.

· If our collection process has not been successful, our legal division will issue a letter to the debtor, on our client’s behalf, to advise the debtor that the case is going to be taken through legal proceedings.

· EC Credit Control can provide a legal file for your nominated solicitor if required.

· Once the debt is loaded into our system you will not pay anything until the debt is collected, at which point we will collect a commission on the monies collected.